Refund Policy

Our policy regarding refunds for Pawabase paid services and subscriptions.

Last updated October 24, 2025

1. General Policy

At Pawabase, we want you to be satisfied with our services. This Refund Policy outlines the circumstances under which we may issue refunds for paid subscriptions and services.

All fees are charged in accordance with our pricing as displayed at the time of purchase.

2. Subscription Refunds

Free Trial

If we offer a free trial, you will not be charged until the trial period ends. You can cancel your subscription before the trial ends to avoid charges.

Monthly Subscriptions

For monthly subscriptions, we do not offer refunds for partial months of service. If you cancel your subscription, you will continue to have access to paid features until the end of your current billing period.

Annual Subscriptions

For annual subscriptions, we may offer a prorated refund within the first 30 days of your subscription if you are not satisfied with our services. After 30 days, annual subscriptions are non-refundable.

3. One-Time Purchases

For any one-time purchases (such as credits or add-ons), refunds may be considered on a case-by-case basis within 14 days of purchase, subject to our review.

4. Exceptional Circumstances

We may issue refunds outside of the above policy in exceptional circumstances, including:

  • Service outages that significantly impact your ability to use the Services
  • Billing errors or unauthorized charges
  • Other situations where we determine a refund is appropriate in fairness

5. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your account email address
  • Subscription or transaction details
  • Reason for the refund request
  • Any relevant documentation or screenshots

Send your refund request to hello@pawabase.com. We will review your request and respond within 3-5 business days.

6. Processing of Refunds

If approved, refunds will be processed to the original payment method used for the purchase. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear on your statement.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after changes are posted constitutes your acceptance of the modified policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us: